IT Specialist – Helpdesk Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 1 and Tier 2 technical assistance to corporate personnel and pet care centers across the nation.

• Diagnose and resolve issues related to hardware, software, Windows, macOS, printers, networks, phones, cameras, and cloud services.

• Oversee and prioritize support inquiries through the IT ticketing system.

• Establish and manage user accounts, permissions, and access rights within Okta, Active Directory, and Microsoft 365.

• Configure, deploy, and provide support for desktops, laptops, mobile devices, and associated IT equipment.

• Keep an accurate inventory of IT assets and assist in the procurement and deployment of equipment.

• Relay project statuses and technical updates to team members and Technology staff.

• Document solutions and contribute to the technical knowledge base.

• Engage in an after-hours on-call rotation, currently scheduled approximately once every 6–8 weeks.

⛳️ Requirements

• 2–5 years of experience in IT Help Desk support within Windows / Office 365 environments.

• Basic to intermediate knowledge of networking and networking principles.

• Experience with macOS devices.

• Familiarity with Zendesk, Okta, and Azure or AWS is a plus.

• A positive and friendly attitude when interacting with and assisting team members.

• Excellent communication skills and the ability to listen, empathize, and convey information effectively via phone or email.

• Capacity to learn swiftly, work autonomously, and follow instructions effectively.

• Outstanding troubleshooting abilities.

• Detail-oriented approach.

• Capability to manage multiple projects and meet deadlines efficiently.

🏝️ Benefits

• Benefits available with the contract-to-hire remote position.

• Flexibility of a remote work arrangement.