This is a fully remote position, open to applicants in Texas.

• Deliver exceptional end-user support in both Windows and macOS environments.

• Identify and resolve technical issues via phone, email, and remote assistance; escalate as necessary.

• Provide on-site support at client locations within the Houston area when remote solutions are not viable.

• Manage and support: Windows Server (2012–2022), Active Directory (users, groups, GPOs), Microsoft 365, and Exchange.

• Troubleshoot and rectify networking problems (basic firewall configurations, ports, and protocols).

• Thoroughly document all tasks in the ticketing system and contribute to the enhancement of the knowledge base.

• Effectively communicate with clients and internal teams regarding issues, trends, and enhancements.

• Assist with implementations, onboarding processes, and technical projects.

• Support pre-sales initiatives as required, including scoping and providing solution input.

• 3–5 years of practical IT support experience (experience in Managed Service Provider preferred).

• Strong proficiency with: Windows Server and Active Directory.

• Experience in Microsoft 365 administration.

• Support experience in Windows and macOS within business environments.

• Strong troubleshooting capabilities across systems, applications, and basic networking.

• Familiarity with backup and recovery solutions.

• Excellent communication and customer service abilities.

• Capacity to manage multiple priorities in a dynamic environment.

• Candidates must live in the Houston, TX area and be willing to travel locally for on-site support.

• Must successfully pass a background check.

• Remote-first work environment with engagement from local clients.

• Opportunity to work with a variety of technologies and industries.

• Supportive and collaborative team culture.

• Growth opportunities within a rapidly expanding Managed Service Provider.

• Emphasis on process improvement, automation, and service excellence.

IT Specialist

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