IT Service Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Further development of customer relationships alongside continuous optimization of IT services

• Service Level Management, particularly focusing on quality control and assurance for customer-specific SLAs

• Identification of customer requirements and participation in the ongoing improvement process

• Acting as an escalation point for disruptions and deriving optimization measures

• Moderating and conducting service meetings

• Regular reporting based on created service reports and channeling customer requirements

• Coordination with sales on contractual and commercial issues to establish high customer satisfaction

• Support during audits and examination activities

• Communicating the causes of disruptions (RCA) and measures for sustainable resolution in problem management

⛳️ Requirements

• Successfully completed degree in Business Informatics, Business Administration, or a comparable vocational training with at least 5 years of professional experience in IT service management

• ITIL certification at least at the Foundation level, ideally with further qualifications (e.g., ITIL Managing Professional or ISO 20000)

• Solid understanding of IT infrastructures and services (Colocation, Managed, and Cloud Services)

• High degree of service, quality, and customer orientation

• Strong organizational talent, assertiveness, communication skills, and high engagement

• Fluent in German and English, both spoken and written.

🏝️ Benefits

• Permanent employment contract and flexible working hours

• Possibility to work at various locations (e.g., Nuremberg, Aschheim, Berlin) or fully remote

• High-quality equipment: Laptop and company mobile phone for personal use as well

• Individual support and development through in-house training and external courses

• Childcare cost subsidy (per month/child) and corporate benefits

• Attractive company events (including travel cost coverage), a collegial and appreciative work environment, as well as a casual culture from day one

• Health management (e.g., free massages), job bike leasing, and attractive contributions to the Germany ticket

• Welcome Day, direct contact person (m/f/d), and structured onboarding phase

• Free beverages (including soft drinks) and fresh fruit at the locations