IT Service Management Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the ServiceNow platform strategy, roadmap, governance framework, and overall platform health.

• Set platform standards, implement release management practices, and prioritize enhancements.

• Oversee ServiceNow vendors, implementation partners, and support service providers.

• Drive the development and continuous enhancement of Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.

• Design and implement the ServiceNow automation and AI roadmap.

• Create executive dashboards and reports to monitor platform health, service performance, process maturity, and roadmap advancement.

⛳️ Requirements

• A minimum of 7 years in IT Service Management, ServiceNow, or enterprise platform experience.

• At least 5 years of experience in ServiceNow administration, platform ownership, or service management leadership roles.

• Proficient in ITSM, CMDB, Discovery, Asset Management, and ServiceNow governance practices.

• Experience in managing third-party partners and outsourced support teams.

• Preferred Certifications: ITIL Foundation or higher, ServiceNow CSA certification, and ServiceNow CIS certifications are preferred; PMP or Agile certifications are a plus.

🏝️ Benefits

• Health benefits.

• 401(k) retirement savings plan with company match.

• Paid Time Off (PTO).

• Performance-based bonus plan.