IT Service Desk Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage Microsoft Windows Servers, including Active Directory administration.

• Address technical issues related to application deployments and infrastructure, encompassing server troubleshooting.

• Oversee and handle ticket queues using ServiceNow.

• Deliver 2nd level support for Active Directory Services, IT client services, and telecommunications.

• Support various USDA Business website applications.

• Facilitate training for end users on new and updated systems and software.

• Collaborate with civilian customers and Federal employees to troubleshoot website issues.

• Execute user account maintenance tasks, including archiving inactive credentials and monitoring login systems for suspicious activities.

• Conduct troubleshooting, maintenance, and optimization of software applications.

• Provide client training on web-based systems and applications.

⛳️ Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must secure approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.

• Preference will be given to candidates with an ACTIVE PUBLIC TRUST or SUITABILITY.

• A High School Diploma is required.

• A minimum of THREE (3) years of relevant experience is necessary.

• Previous experience with the ServiceNow ticketing system is required.

• At least TWO (2) years of hands-on IT customer service experience, including support, troubleshooting, and testing of Windows systems.

• Experience in an Active Directory environment, including designing and troubleshooting group policies and preferences.

• Familiarity with helpdesk support is essential.

• Strong analytical abilities and attention to detail are required.

• Excellent written and verbal communication skills are needed to engage with key stakeholders, process owners, and customers, ensuring clarity and success.

• U.S. Citizenship or a Green Card is a requirement for this position.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance, and ID theft protection, etc.)