IT Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Verifi feature roadmap from inception to completion, encompassing long-term strategic themes and short-term release planning.

• Establish and uphold the product vision and narrative for Verifi.

• Design and prioritize major platform initiatives, ensuring a balance between customer impact and architectural investments.

• Create and disseminate a credible and actionable product roadmap.

• Prioritize features and investments driven by quantifiable customer and business outcomes.

• Define success metrics for key initiatives and implement transparent prioritization frameworks.

• Make decisions regarding the cancellation, deferral, or de-scoping of projects and communicate these effectively.

• Collaborate with the Project Manager to ensure alignment between feature scope and delivery timelines.

• Advocate for the comprehensive Verifi user experience throughout onboarding, audit execution, reporting, and renewal processes.

• Conduct continuous discovery through customer interviews, advisory councils, usability testing, in-product analytics, and structured feedback mechanisms.

• Convert customer insights into streamlined, effective workflows.

• Monitor experience quality targets such as task success rates, time spent on tasks, support ticket volume, CSAT, and NPS.

• Lead competitive and market intelligence efforts for Verifi across audit management, GRC, ESG, and certification technology.

• Assess market capabilities, estimate efforts for closing gaps, and provide prioritization recommendations.

• Collaborate with internal teams on positioning, demonstrations, pricing strategies, and enablement materials.

• Ensure that Verifi adheres to individual certification program requirements without fragmenting the platform.

• Represent Verifi to partners and strategic customers, shaping joint roadmap commitments.

• Work closely with engineering, design, project management, operations, commercial leaders, executives, customers, partners, and certification program leaders.

⛳️ Requirements

• Bachelor’s Degree in Business, Computer Science, Information Systems, or a related field, or equivalent experience.

• Over 5 years of product management experience in B2B SaaS.

• At least 3 years of experience managing a customer-facing platform or product area from start to finish.

• Proven history of owning a feature roadmap and delivering measurable outcomes.

• Strong customer discovery skills, including conducting user interviews and translating insights into actionable roadmaps.

• Proficiency in outcome-based prioritization frameworks such as RICE, opportunity sizing, Jobs-to-be-Done, and North Star metrics.

• Exceptional written and verbal communication abilities.

• Capability to influence engineering, executive, and commercial stakeholders.

• Comfort in partnering with engineering teams on technical trade-offs within a modern cloud and AI infrastructure.

• Preferred: experience in audit management, internal audit, compliance, risk management, GRC platforms, or sustainability certification.

• Preferred: experience managing a multi-tenant SaaS platform with external licensees or white-label customers.

• Preferred: familiarity with product analytics tools and structured experimentation/A-B testing.

• Preferred: product leadership certifications and training.

🏝️ Benefits

• Remote work opportunities.

• Home-office based role.

• Flexible work arrangements.

• Travel opportunities, including local, domestic, and/or international trips.