IT Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for IT helpdesk inquiries.

• Diagnose and deliver IT support to staff as needed.

• Collaborate with the HR and Security teams to oversee onboarding and offboarding processes.

• Configure and deploy laptops, devices, software, and other hardware.

• Assist with the logistics of shipping and receiving hardware assets.

• Manage Mobile Device Management (MDM) systems, including Bring Your Own Device (BYOD) policies.

• Maintain the organization’s inventory of all IT assets.

• Secure and manage endpoint devices under the guidance of the Security Team.

• Provide training to staff on IT-related subjects.

• Support change management and procurement initiatives.

• Perform other related duties as necessary.

⛳️ Requirements

• Passionate about Alpaca’s mission and our vision.

• Over 3 years of experience in IT support or helpdesk roles.

• Extensive knowledge in Linux, MacOS, and Windows system administration, including device management, patching, and operational support.

• Proficient in automation workflows, Single Sign-On (SSO) configurations, and scalable onboarding processes.

• Strong scripting abilities with a focus on automation.

• Demonstrated experience managing enterprise SaaS platforms.

• Familiarity with cloud-centric environments and cybersecurity measures.

• Experience with traditional on-premises LAN/WAN environments.

• Excellent analytical and problem-solving capabilities.

• Outstanding communication skills, fluent in English (both written and verbal), with a commitment to collaborative work across the Firm.

• Capability to work during Mountain time or Pacific time zones.

• Availability for on-call rotations and after-hours responses as required.

• Proactive self-starter and self-motivated individual focused on continuous improvement.

🏝️ Benefits

• Competitive Salary & Stock Options.

• Health Benefits.

• New Hire Home-Office Setup: One-time USD $500.

• Monthly Stipend: USD $150 per month via a Brex Card.