IT Operations Analyst I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee pending tickets based on priority levels or criticality.

• Collaborate remotely with various support teams.

• Possess knowledge of information technologies for diagnosing issues related to systems, servers, networks, and cybersecurity.

• Support senior operations engineers in the design and implementation of new solutions.

• Assist in maintaining and updating documentation.

• Troubleshoot and resolve virtualization issues.

• Engage in planning sessions, daily meetings, and backlog review discussions.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Systems, or a related field.

• Proficiency in English at an advanced level.

• Minimum of 1 year of experience in network, server, and storage support; as well as incident and service outage management; and familiarity with ticketing systems.

• Experience in managing Microsoft 365 licensing within an enterprise setting.

• Understanding of Microsoft 365 licensing models, SKUs, and entitlement structures.

• Strong analytical capabilities with the ability to interpret licensing and financial data.

• Experience working with large user bases and intricate organizational structures.

• Ability to effectively collaborate with both technical and non-technical stakeholders.

• Exceptional attention to detail and operational discipline.

🏝️ Benefits

• Adhere to all company policies and standards.