IT Helpdesk Support

This is a fully remote position, open to applicants in Chile.

📋 Description

• Educating other team members on how to troubleshoot and diagnose issues.

• Accessing team members’ hardware or software remotely to implement changes and resolve issues.

• Soliciting feedback and monitoring various communication methods to enhance training techniques.

• Offering technical support for inquiries and problems.

• Installing or modifying software to rectify issues.

• Identifying system errors and other complications.

• Following up with customers to confirm complete resolution of issues.

• Addressing problems related to networks and other computer systems.

• Responding to inquiries through chat, email, and other approved channels.

• Composing, editing, and updating training manuals for new and revised software and hardware.

• Generating reports to analyze frequent complaints and issues.

⛳️ Requirements

• Proficiency in: Okta

• Active Directory (AD)

• MS Suite - Entra

• Workday

• Community

• Goto Connect

• Zendesk

• Salesforce

• Active Campaign

• Soft skills: Capability to troubleshoot and diagnose problems.

• Writing and editing skills for creating and updating manuals.

• Critical thinking abilities.

• Research skills.

• Ability to work independently.

• Excellent customer service skills.

• Familiarity with both hardware and software.

• Effective communication skills to assist customers in resolving their issues and ensuring their satisfaction.

• Attention to detail.

• Problem-solving abilities.

• Strong computer proficiency.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• Fully remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.