IT Helpdesk Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address initial support requests via phone, email, and chat.

• Identify and resolve typical hardware, software, and account-related issues.

• Record and monitor tickets until resolution.

• Refer complicated issues with thorough and comprehensive notes.

• Assist users through solutions using straightforward language.

• Keep documentation updated to expedite the resolution of recurring problems.

• Provide technical support to a UK employer's employees from South Africa as the primary contact for technical concerns.

⛳️ Requirements

• Background in IT support or a helpdesk position.

• Knowledge of Windows, Microsoft 365, and common ticketing systems.

• Proficient in spoken and written English.

• Patience and a sincere aptitude for problem-solving.

• A dependable laptop and a consistent internet connection.

• Trustworthy laptop or desktop computer.

• High-speed fibre internet connection.

• Backup power supply for load shedding.

• A quiet and professional home office environment.

🏝️ Benefits

• Fully remote position with a UK-based company.

• Salary disbursed in ZAR.

• Work during UK business hours, allowing your evenings to remain free.

• Long-term, stable role with a structured onboarding process.

• A supportive team that appreciates dependable work.