IT Helpdesk Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address initial IT support inquiries via phone, email, and chat.

• Identify and resolve typical hardware, software, and account-related issues.

• Document and monitor support tickets until they are resolved.

• Forward complicated issues to the appropriate team, including detailed notes.

• Assist users in troubleshooting solutions using straightforward and friendly language.

⛳️ Requirements

• Prior experience in IT support or a helpdesk position.

• Knowledge of Windows, Microsoft 365, and standard ticketing systems.

• Proficient in spoken and written English.

• Access to a dependable laptop and a consistent internet connection.

• Possess patience and strong problem-solving abilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Supportive team environment and company culture.