IT Endpoint Management Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Design and develop secure environments for endpoint management, including target architectures, standards, and governance models.

• Integrate security, compliance, and regulatory requirements into endpoint architectures and operational processes.

• Assess, design, and implement endpoint technologies and solutions.

• Lead endpoint management initiatives from planning and design stages through to implementation and operational transition.

• Provide Level 2/3 support for complex incidents, service requests, and problem management related to endpoints.

• Manage incidents throughout their lifecycle, conduct root cause analysis, and resolve recurring issues.

• Support and maintain Microsoft Intune, Entra ID, and Microsoft 365 endpoint management services.

• Configure, test, and enhance device policies, compliance policies, configuration profiles, and endpoint security controls.

• Monitor endpoint compliance and coordinate remediation efforts.

• Assist with device lifecycle management, including onboarding, offboarding, provisioning, and deployment.

• Supervise software packaging, testing, deployment, and lifecycle management.

• Troubleshoot issues related to application deployment and device management.

• Engage in pilot deployments, testing, automation, and ongoing service improvement initiatives.

• Manage relationships with external service providers and coordinate interactions across IT teams.

• Serve as a technical advisor and escalation point for endpoint-related matters.

• Develop and maintain technical documentation, architecture standards, operational procedures, and knowledge base articles.

• Ensure that endpoint management processes and documentation comply with security and regulatory standards.

⛳️ Requirements

• Minimum of 4 years of experience in Endpoint Management, IT Operations, or advanced IT Support.

• Proficiency with Microsoft Intune and other endpoint management solutions.

• Familiarity with software packaging and application deployment processes.

• Excellent troubleshooting and analytical abilities.

• Understanding of endpoint security and compliance concepts.

• Basic knowledge of PowerShell is a plus.

• Strong communication and customer service skills are essential.

• High level of proficiency in English required (C1).

🏝️ Benefits

• Option for mobile working.

• Personalized training and further education opportunities through the Drees & Sommer Academy.

• Bonus incentives for sports enthusiasts.

• Opportunity to subscribe to a private health insurance plan.

• Tax benefits related to commuting expenses for the office.

• Fiscal advantages for employee meal costs during work hours.

• Employee referral program featuring an attractive bonus scheme.

• Tax benefits for kindergarten expenses.