IT Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the corporate IT environment, including infrastructure, tools, identity management, and endpoint security, ensuring complete accountability for performance and reliability.

• Evaluate the current state of IT operations, pinpoint gaps, and create a roadmap to establish a stable and scalable baseline, maintaining that standard.

• Lead and reorganize the IT team you will inherit. Set clear expectations, develop your team members, and address gaps as the business grows.

• Drive identity and access management throughout the organization, guaranteeing that appropriate individuals have access while preventing unauthorized access.

• Oversee endpoint management, including device procurement, configuration, security policies, and lifecycle management for a fully remote workforce.

• Collaborate with leadership to ensure that the internal security posture aligns with business risk tolerance and industry standards.

• Develop and maintain IT performance metrics and reporting that provide leadership with visibility without necessitating their direct involvement in daily operations.

• Minimize executive-level escalations by implementing clear processes, escalation paths, and self-service options that empower employees to independently resolve routine issues.

• Assess, consolidate, and optimize the internal tools stack by eliminating redundancies, enhancing integrations, and ensuring that the tools in use effectively support business operations.

• Create and enforce IT policies, change management processes, and documentation standards that evolve alongside the organization.

⛳️ Requirements

• Over 7 years of progressive IT experience, with a minimum of 3 years in a leadership position managing corporate IT in a professional services, consulting, or technology firm.

• Proven ability to stabilize and scale IT operations in a fast-paced or structurally complex environment.

• Strong practical knowledge in identity and access management (Entra ID / Azure AD, Okta, or similar), endpoint management (Intune, Jamf, or equivalent), and cloud productivity tools (Microsoft 365, Google Workspace).

• Demonstrated experience in managing and developing a small IT team, including performance management and organizational restructuring.

• Solid understanding of IT security frameworks and best practices; capable of taking ownership of the internal security posture and collaborating on compliance-related initiatives.

• Exceptional communication skills — able to convey technical decisions in business terms and manage upward without unnecessary escalations.

• Self-motivated, decisive, and comfortable in a developing environment. You proactively identify issues that need attention.

• **Nice to Have**

• Experience working with a professional services or ERP consulting firm, where internal IT must operate alongside complex client delivery environments.

• Knowledge of compliance requirements in regulated industries such as life sciences, food and beverage, or manufacturing.

• Familiarity with ITSM platforms like ServiceNow, Freshservice, or Jira Service Management.

• Experience in establishing or modernizing IT functions within a PE-backed or high-growth organization.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, and vision coverage

• Generous PTO and company-observed holidays

• 401(k) with employer match

• Professional development opportunities and support for continued growth

• A people-first culture backed by the strategic resources of Pine Services Group