IT Business Analyst

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Assist the Indian Health Service (IHS) with a primary emphasis on the Identity and Access Management (IAM) program within a large-scale enterprise setting.

• Collect and document both business and technical requirements for IAM systems.

• Outline roles, entitlements, access definitions, provisioning and de-provisioning processes, reconciliation, certification, and user account life cycles.

• Execute business process analysis and conduct customer interviews to establish Role-Based Access Control (RBAC) frameworks.

• Carry out and document end-user acceptance testing for IAM applications, including upgrades and releases of SailPoint.

• Collaborate with application owners to align application support activities in the role of Customer Success Manager.

• Perform operational analysis, which includes creating assessment matrices, gap analysis, cost comparisons, and SWOT analysis.

• Create test plans and implement test scripts in accordance with business and functional requirements.

• Coordinate with application administrators and developers regarding priorities, dependencies, and delivery timelines.

• Organize, coordinate, and report on assigned contract tasks while maintaining operational plans.

• Analyze IT issues and propose system solutions to enhance internal administrative operations.

• Evaluate and suggest enhancements to internal processes, administrative operations, organizations, and management structures.

• Support IT management functions and the development of reporting systems.

• Oversee the IAM enhancement intake process and the backlog of requests.

• Draft user stories with acceptance criteria in Azure DevOps and facilitate customer priority assessments.

⛳️ Requirements

• Bachelor’s degree and experience in application business analysis within a Federal organization or a comparable mix of education and experience.

• Preferred certification: ITIL Foundations.

• Desired familiarity with identity governance platforms like SailPoint IdentityIQ, access certification campaigns, and Agile or Scrum methodologies.

• Proven expertise in Microsoft 365, ServiceNow, Azure DevOps, and Visio.

• Must be a U.S. Citizen with the capability to obtain a Public Trust Clearance.

• Strong customer service capabilities alongside excellent communication skills (verbal, presentation, and written).

• Ability to address complex or challenging issues with senior support or external software analysis assistance.

• Capacity to work autonomously within a team setting.

• Preference will be given to applicants who are members of a Federally Recognized Native American Tribe.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.

• Training provided by the company.