IT Business Analyst

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Collaborate with business leaders, product owners, and IT teams to assess business requirements and provide enterprise application solutions across ERP, CRM, and integration platforms.

• Engage in discussions with business partners to comprehend requirements, examine operations, and explore feasible solution alternatives.

• Acquire knowledge of business processes and produce process flow diagrams, functional requirements, and associated documentation.

• Convert business needs into user stories, acceptance criteria, and system documentation utilizing Jira or Azure DevOps.

• Work alongside ERP and CRM technical teams to facilitate process improvements and cross-system data exchanges.

• Assist in data mapping, interface design concepts, and reporting needs among enterprise systems.

• Collaborate with business users and technical teams to manage and carry out User Acceptance Testing (UAT) and defect resolution.

• Articulate technical concepts and project updates to business partners and IT support teams.

• Acquire knowledge of new enterprise applications, IT tools, and technologies.

• Utilize AI-assisted productivity tools to enhance requirements analysis, documentation, and testing workflows.

• Contribute to intricate projects, technical solutions, policies, and procedures.

• May provide mentorship to less experienced team members.

⛳️ Requirements

• Bachelor’s degree in a relevant field is preferred, or equivalent work experience is acceptable.

• 4–8 years of experience in Business Analysis or a related field supporting enterprise applications is preferred.

• Functional understanding of enterprise ERP systems (e.g., SAP) and related processes is preferred.

• Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations is preferred.

• Proven experience in documenting user stories and managing backlogs (Jira, Azure DevOps) is preferred.

• Experience in process mapping and flow diagramming (Visio, Lucidchart) is preferred.

• Background in test execution, defect triage, and UAT coordination is preferred.

• Excellent verbal and written communication skills, with the ability to connect business and technical teams, are required.

• A keen willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies are required.

• Familiarity with AI tools (e.g., Microsoft Copilot, generative AI for documentation, or platform AI capabilities) is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-Life resources.

• Paid parental leave.

• Healthy lifestyle programs.