IT Assistant, eCommerce

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Oversee apps from start to finish: installation, configuration, testing, documentation, and quarterly auditing.

• Create and schedule recurring reports for marketing, finance, customer service, and operations.

• Manage staff permissions, resolve app conflicts, and communicate with vendors.

• Develop and maintain Flow automations for order tagging, customer segmentation, inventory alerts, and fraud detection.

• Implement clean conditional logic across Shopify data objects such as orders, customers, products, and metafields.

• Document each workflow, conduct tests prior to going live, and deactivate outdated processes.

• Maintain and enhance scripts that connect Shopify with Google Sheets, Gmail, and other tools.

• Work with REST APIs, managing requests, headers, authentication, and JSON parsing.

• Utilize AI to generate and refine code, ensuring thorough review and ownership of the final product.

• Keep a well-organized script inventory that includes owners, triggers, and dependencies.

• Provision and revoke access across all platforms in a clean, logged manner and on schedule.

• Maintain a central access matrix and conduct quarterly reviews.

• Enforce least-privilege policies, 2FA, and secure credential sharing using NordPass.

• Configure subscription products, billing cycles, and customer-facing processes.

• Develop retention strategies including cancellation surveys, winback offers, and save-the-sale sequences.

• Test each customer journey comprehensively before launch.

• Set up new hires across all platforms and ensure swift revocation of access when someone departs.

• Maintain role-based access templates to ensure onboarding is consistent and well-organized.

• Manage the subscription register, including tools, costs, renewal dates, and responsible parties in one centralized location.

• Identify unused seats, potential price increases, and overlapping tools proactively before Finance requests this information.

• Negotiate with vendors, cancel trials, and eliminate any resources that are not yielding a return on investment.

⛳️ Requirements

• Possesses hands-on experience with Shopify admin and Flow.

• Capable of reading, debugging, and maintaining Google Apps Scripts.

• Understands REST APIs, including requests, JSON, and authentication mechanisms.

• Has experience working with Recharge or a similar subscription management platform.

• Familiar with access management principles, including RBAC, SSO, and 2FA implementation.

• Utilizes NordPass or a similar tool, prioritizing security as a critical aspect of operations.

• Demonstrates genuine AI literacy: proficient in prompting, rapid iteration, and discerning when to trust or verify AI outputs.

• Effectively employs AI tools for code generation, prompting, iteration, and critical evaluation.

• Maintains comprehensive documentation for all processes and workflows.

• Communicates effectively in English with vendors, HR, and internal teams.

• Capably manages multiple tasks and projects simultaneously.

🏝️ Benefits

• Complimentary gym memberships and company-sponsored outdoor activities to support your physical well-being.

• Access to a personal development budget dedicated to your ongoing personal and professional growth.

• Generous paid time off policies, including parental leave and vacation days, to help you recharge and stay refreshed.

• Budget allocated for your home office setup, ensuring you can work comfortably and efficiently.

• A vibrant company culture and a network of unique individuals who celebrate your contributions.

• Full flexibility in your schedule with a fully remote work environment, supported by Hubstaff for transparency and fairness.