IT Applications Support and Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Level 1 technical support for internal client-server applications and escalate to Level 2 when necessary.

• Offer Level 1 assistance for external cloud and SaaS applications, escalating to Level 2 as required.

• Continuously monitor production systems and scheduled jobs, intervening and communicating as appropriate.

• Conduct regular maintenance on both internal and external applications.

• Complete cybersecurity checklists for both new and existing applications.

• Configure and test Single Sign-On (SSO) for new applications in collaboration with internal and external teams.

• Manage user authorizations and role-based access controls effectively.

• Ensure the Service Desk is equipped for new applications by integrating operational processes into all deployment plans.

• Lead the development and upkeep of the technical support knowledge base and application documentation.

• Assist in defining and documenting technical requirements for infrastructure, security, ongoing support, and performance.

• Support the installation, operation, and maintenance of software and applications.

• Research, assess, and recommend new tools or systems as necessary.

⛳️ Requirements

• Bachelor's degree in Computer Science, CompTIA A+ certification, or 3–5 years of experience in IT support and software applications.

• Previous experience in a Level 1 application support position.

• Strong skills in technical documentation.

• Basic understanding of SQL (entry-level queries).

• Experience in troubleshooting application-related issues.

• Familiarity with Microsoft products and services, including Azure, Microsoft 365, Active Directory, and Azure Active Directory.

• Proven experience with M365 development tools (PowerApps, Power Automate).

• Experience with desktop virtualization technologies, such as Citrix and VMware.

• Experience in implementing and troubleshooting SSO and Microsoft token-based two-factor authentication.

• Experience in coordinating and deploying third-party applications across various environments.

🏝️ Benefits

• Opportunities for career advancement.

• Positive corporate culture.

• Vacation days and public holidays.

• Compensation in USD.

• Fully remote work setup.

• Long-term employment with annual contract renewals.