IT Administrator, Senior

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main escalation point for IT Admins I and II, addressing the most challenging hardware, software, and operating system issues across macOS and Windows.

• Serve as the chief administrator for essential platforms (e.g., Jamf Pro, Intune, or Okta), ensuring their configuration aligns with industry best practices and security protocols.

• Spearhead small-to-medium IT projects, including software deployments, security enhancements, or office expansions, overseeing the process from planning to implementation.

• Identify inefficiencies in onboarding, offboarding, and support processes; design and apply enhancements to boost team productivity.

• Collaborate with the Security team on projects such as enforcing endpoint compliance, managing disk encryption, and executing vulnerability patching schedules.

• Create high-quality internal "Runbooks" for the IT department and clear "How-to" guides for employees.

• Offer technical guidance and "over-the-shoulder" coaching to junior admins to elevate the overall technical expertise of the team.

• Interact with third-party vendors for procurement, support escalation, and software renewals.

⛳️ Requirements

• 4 – 6+ years of experience in IT Systems Administration or a senior Support Engineering role.

• Extensive, high-level expertise in managing macOS and Windows environments at scale within a corporate setting.

• Demonstrated experience in configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers).

• Proficiency in utilizing AI-native coding tools and low-code platforms to read, modify, and create automation workflows, scripts, or device configurations to streamline repetitive tasks.

• Capability to use logs, terminal commands, and diagnostic tools to troubleshoot issues that others may find challenging to resolve.

• Strong organizational abilities with a proven history of successfully completing projects on schedule.

• Exceptional skill in translating complex technical concepts for non-technical personnel.

• A demonstrated ability to work independently, making informed technical decisions that align with organizational objectives.

🏝️ Benefits

• Compensation range

• Final compensation is determined by experience, skills, and location.

• Benefits and total rewards may differ by region.