IT Administrator – Polaris

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Oversee the administration and upkeep of the Polaris ILS, which includes system configuration, managing permissions, and creating user accounts across various library organizations.

• Provide support and troubleshoot circulation processes such as loans, holds, renewals, fine management, and notifications, ensuring alignment with the unique policies of each library.

• Coordinate system upgrades, releases, hotfixes, and support cases in collaboration with the vendor.

• Ensure the integrity of the patron database by managing registration workflows and adhering to data standards.

• Handle integrations with third-party services including discovery layers, e-content providers, online payment systems, and SIP2/NCIP/API authentication systems.

• Supervise the integrity of bibliographic and item records and assist with cataloging workflows.

• Aid in the generation of reports to support library operations, collection analysis, and statistical reporting.

• Conduct data clean-up, normalization, and bulk record updates.

• Offer both frontline and escalated support to library staff across all departments.

• Create training materials and lead staff training sessions focused on Polaris workflows.

• Perform additional duties as assigned.

⛳️ Requirements

• Proven experience in administering an ILS within a public library environment (Polaris ILS preferred, but candidates with experience in similar platforms are welcome to apply).

• Strong focus on customer service with a comprehensive understanding of circulation, patron services, cataloging, and acquisitions workflows.

• Familiarity with MARC records and standards of library metadata.

• Experience with SIP2, APIs, and system integrations.

• Basic understanding of Windows Server environments and fundamental networking concepts.

• Excellent written and verbal communication skills, capable of conveying technical concepts to non-technical library personnel.

• Ability to work autonomously with minimal supervision and effectively follow through on tasks.

• Strong troubleshooting and problem-solving abilities.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Life Insurance (Basic, Voluntary, and AD&D)

• Short-Term and Long-Term Disability Insurance

• Paid Time Off (Vacation, Sick Leave, and Holidays)

• Tuition Assistance Program

• Professional Development and Training Opportunities

• Employee Wellness Resources