IT Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and enhance a portfolio of current customer accounts

• Meet and surpass established sales, revenue, and profit objectives

• Establish trustworthy relationships with clients and key vendor Account Managers

• Recognize cross-selling prospects across IT products and services

• Take initiative on opportunities and guide deals to successful closure

• Prepare the commercial aspects of customer proposals, including pricing, discounts, and margin analysis

• Present sales pitches to both new and existing clients

• Track competitor actions and contribute to customer retention strategies

• Keep precise customer, opportunity, and relationship records within Salesforce

• Collaborate with Purchasing, Finance, PMO, and other internal teams to ensure effective delivery of products and services

• Retain and nurture existing accounts while promoting sustainable commercial growth and ensuring an excellent customer experience

⛳️ Requirements

• Prior experience in Account Management or Sales within the IT or technology industry

• Demonstrated history of meeting or exceeding sales goals

• Proven ability to manage and expand existing customer relationships

• Strong commercial insight with knowledge of pricing, profitability, and margins

• Familiarity with CRM systems for managing opportunities and customer engagement

• Exceptional communication and stakeholder management abilities

• Robust organizational, planning, and time management skills

• Customer-oriented mindset with a commitment to building lasting relationships

• Capability to work autonomously and effectively handle multiple priorities

• Resilient, proactive, and result-oriented attitude

• Desirable: Experience with Salesforce CRM

• Desirable: Background in working with technology vendors and partners

• Desirable: Understanding of IT products, services, or managed services

• Desirable: Experience in delivering customer presentations and commercial proposals

• Desirable: Background in collaborating closely with purchasing, finance, or project delivery teams

🏝️ Benefits

• Employees have the option to work remotely

• Commitment to an inclusive culture and accessible hiring practices

• Employee Resource Groups, including TogetHer (Women's network), Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability