Invoicing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete billing cycle for recurring, project-based, and hardware-as-a-service revenue streams.

• Ensure that invoices are precise, adhere to contract terms, and are issued within established SLAs.

• Collaborate with Sales Operations and Service Delivery to confirm billable milestones, contract renewals, and change orders.

• Maintain the integrity of master data for billing schedules, rates, and customer details.

• Review and authorize complex or high-value invoices.

• Develop, document, and continuously enhance standard operating procedures for invoicing.

• Ensure uniformity across billing systems (e.g., NetSuite, ConnectWise, VersaPay, etc.).

• Work alongside the Controller and Finance team to ensure compliance with GAAP revenue recognition standards (ASC 606).

• Assist with external and internal audits by providing necessary invoice documentation and reconciliations.

• Manage month-end billing cutoffs to synchronize with financial closing timelines.

• Promote automation and efficiency in the invoicing process by optimizing the use of ERP and billing tools.

• Identify and execute enhancements in billing workflows, approvals, and recurring revenue configurations.

• Work with IT and Finance Systems teams to enhance data flow between PSA, CRM, and ERP platforms.

• Support system upgrades, testing, and the implementation of new billing functionalities.

• Collaborate with Sales Operations to guarantee that contracts and orders are accurately set up from the beginning.

• Coordinate with Service Delivery and Project Management to monitor completion milestones and billing triggers.

• Partner with Accounts Receivable to facilitate timely collections and address customer billing disputes.

• Work with Finance to ensure invoicing data aligns with financial forecasts and reporting.

• Lead and mentor a team of billing specialists or coordinators.

• Establish clear expectations for accuracy, timeliness, and accountability.

• Cultivate a customer-first culture while upholding operational discipline.

• Provide training and development opportunities to enhance team capabilities and process comprehension.

⛳️ Requirements

• Over 5 years of invoicing experience in an MSP environment.

• Bachelor’s degree in accounting.

• Proficiency in accounting software such as NetSuite.

• Familiarity with MSP software like ConnectWise.

• Experience in account reconciliation for all revenue and related accounts.

• Proficiency in Microsoft platforms, including Excel, Word, Teams, etc.

• Managerial experience with the responsibility of leading a team of 2.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Unlimited paid time off.

• Opportunities for professional growth and development.

• Collaborative and supportive team environment.