Invoice Management Analyst/Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily assistance for ICE Invoice Management workflows, fee coding, and system processes.

• Aid in the upkeep of fee codes, classification logic, routing rules, and system data.

• Investigate and assist in resolving invoice problems, including coding mistakes, workflow exceptions, and system rejections.

• Support the identification and documentation of system issues, rule deficiencies, and classification inconsistencies.

• Assist with the testing and validation of system updates, rule modifications, and enhancements.

• Maintain documentation related to fee codes, business rules, testing outcomes, and issue tracking.

• Support monitoring activities for controls, including reviewing exceptions, aging items, and data quality concerns.

• Prepare regular reports such as KPI dashboards, exception reports, and basic trend analyses.

• Assist in root cause analysis and the tracking of issue resolution and remediation efforts.

• Coordinate with internal teams to track and follow up on system tickets and issues.

• Identify opportunities for process enhancements and increased efficiency.

• Act as a resource for basic inquiries regarding invoice workflows and reporting.

⛳️ Requirements

• High school diploma is mandatory; an Associate’s or Bachelor’s degree is preferred.

• 3-5 years of experience in mortgage servicing, operations, or a related field is preferred.

• Proficient experience with ICE Invoice Management (IM) and MSP.

• Strong comprehension of invoice processing, data entry, or financial operations.

• Capability to handle multiple priorities, adhere to deadlines, and escalate issues as needed.

• Keen attention to detail and ability to work accurately with data.

• Intermediate skills in Excel (sorting, filtering, basic formulas).

• Ability to research issues and follow established processes for resolution.

• Strong organizational and time management abilities.

• Effective communication skills and capacity to work collaboratively in a team setting.

🏝️ Benefits

• Paid Time Off (PTO)

• Medical, Dental & Vision Insurance

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company-paid Life Insurance

• Matching 401(k) Plan