Investment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehends customer requirements and delivers wealth and investment-related sales and services to BMO clients or prospects.

• Provides guidance to customers on wealth and investment strategies and products that align with their objectives.

• Executes sales and service tasks for the customer following approved procedures.

• Recognizes and refers to other business units as necessary.

• May initiate outbound calls to customers, actively seeking opportunities to improve customer experience by offering products that fulfill investment needs.

• Remains informed about consumer requirements, industry trends, best practices, and the regulatory landscape concerning the provided products and services.

• Delivers high-quality sales and service for customer and prospect inquiries, issues, and requests.

• Explores to grasp customer needs and provides tailored advice for their distinct investment requirements.

• Achieves sales goals with an emphasis on relevant investment products.

• Manages all transactional outcomes of customer interactions or directs them to the appropriate internal business units.

• Elevates complex or unresolved customer issues to senior management as necessary.

• Completes any required documentation post-customer interactions to ensure accurate processing of customer requests.

• Maintains up-to-date knowledge of investment markets, practices, and trends, integrating this information into customer discussions in a professional manner.

• Incorporates marketing promotions and programs into customer dialogues where applicable.

• Upholds the confidentiality of customer and Bank information.

• Detects and reports suspicious activity patterns potentially linked to money laundering.

• Complies with regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting obligations, Financial Consumer Agency of Canada (FCAC) consumer provision requirements, and Privacy Act provisions.

• Completes complex and varied tasks within established rules and limits, which may involve addressing escalations from other employees.

• Analyzes issues and determines appropriate next steps.

• Broader responsibilities or accountabilities may be assigned as needed.

• Takes measured risks while safeguarding the bank by applying our Risk Management Framework in executing your role, in alignment with our Risk Culture and approved Risk Appetite, making informed and risk-aware decisions that align with business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures, and Supporting documents), laws, and regulations.

⛳️ Requirements

• Typically possesses 2 - 3 years of relevant experience.

• A post-secondary degree in a related field of study is desirable or an equivalent combination of education and experience.

• Completion of the Canadian Securities Course (CSC) / CIRO licensing as an Investment Representative is preferred.

• The Canadian Investment Regulatory Exam (CIRE) and the Derivatives Exam must be completed within a specified timeframe to function fully in the role.

• High school diploma or equivalent work experience is required.

• Familiarity with competitive market trends and product offerings is essential.

• Knowledge of BMO Investment / BMO InvestorLine products and services is necessary.

• Completion of the Canadian Securities Course (CSC) or IFIC course / IIROC licensing as an Investment Representative is required.

• A basic understanding of Risk Management & Compliance is beneficial.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.