Investigator Support Coordinator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Providing support to investigator sites through effective communication.

• Handling phone communications efficiently.

• Addressing accession holds in collaboration with internal teams.

• Informing investigator sites and sponsors about laboratory results.

• Answering project-related questions from sites and sponsors.

• Acting as a bridge between internal teams and external clients.

• Conveying site requirements during updates to policies or procedures.

• Overseeing and addressing accession holds.

• Recording service failures and resolving related issues.

• Keeping training folders organized and documentation current.

• Completing onboarding and required training sessions.

⛳️ Requirements

• High school diploma.

• One year of customer service experience.

• Proficient in both English and Brazilian Portuguese.

• Associate’s degree and/or Medical Assistant certification (preferred).

• Two years of customer service experience (preferred).

• Two years of call center or telephone customer support experience (preferred).

• Two years of experience in healthcare, medical, or laboratory settings (preferred).

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD).

• 401(k) retirement plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement program.

• Employee Stock Purchase Plan.