Investigative Support Associate

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Engage with candidates to gather supporting documents or information prior to the background screening process.

• Assist candidates with the dispute process or consumer statement section.

• Utilize the internal system for entering information related to leads.

• Required to acquire FCRA certification and maintain basic certification.

• Provide support for the RFI process through email or phone communications.

• Explain the procedures to candidates, guiding them through the system effectively.

• Handle incoming calls from candidates.

⛳️ Requirements

• Previous experience in customer service, particularly in handling high-volume inbound calls.

• Proven ability to respond to escalated calls or customer complaints and provide resolutions.

• Understanding of the FCRA and capability to successfully complete the FCRA Basic Certification Program.

• Ensure compliance with policies, regulations, and procedures while exercising sound judgment and problem-solving skills.

• Excellent communication abilities.

• Proficient in Microsoft Word, Excel, email, internet usage, and various computer applications.

• Strong time management skills, capability to multitask, and attention to detail.

• Competent in computer usage and typing.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities