Inventory Recovery, Unfulfillable Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee and manage daily unfulfillable inventory reports within Amazon Seller Central.

• Categorize unfulfillable units based on their disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired).

• Facilitate removal orders or disposal requests in accordance with account strategy and client SOPs.

• Identify units that can be regraded or returned to sellable condition and manage repackaging processes.

• Keep precise records of unfulfillable unit counts, trends, and resolution actions.

• Develop and maintain dashboards or trackers to present unfulfillable inventory KPIs to account managers and clients.

• Detect lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool.

• Submit and monitor claims with Amazon for units confirmed as lost or damaged by FBA.

• Follow up on pending claims until resolution, ensuring that reimbursements or replacements are processed.

• Maintain a log of claims with their status, amounts, and outcomes.

• Reconcile shipped quantities against those received by Amazon for all inbound shipments.

• Identify and document short-receives, over-receives, and missing units.

• Initiate research requests and claims for inbound discrepancies within Amazon's designated time limits.

• Collaborate with 3PL, prep centers, or direct suppliers to address carrier-side discrepancies.

• Monitor stranded inventory reports and pinpoint root causes (listing suppressed, listing deleted, pricing errors, compliance holds).

• Resolve listing-related issues in partnership with catalog or content teams to reactivate stranded units.

• Escalate unresolved stranded issues to Amazon Seller Support or account management for removal or disposal decisions.

• Track the aging of stranded inventory and flag units nearing long-term storage fee thresholds.

• Audit reimbursement reports to uncover unclaimed reimbursements for lost, damaged, or destroyed units.

• Cross-reference reimbursement data with removal orders, lost claims, and shipment records to identify discrepancies.

• Submit manual reimbursement cases through Seller Central or via applicable third-party audit tools.

• Monitor reimbursement recovery amounts on a per-ASIN and per-account basis and provide monthly reports.

⛳️ Requirements

• A minimum of 2 years of practical experience managing Amazon FBA inventory operations (Seller Central or Vendor Central).

• Proven experience with unfulfillable inventory workflows, removal orders, and disposition management.

• Proficient in utilizing Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management.

• Strong skills in Excel or Google Sheets — capable of creating and maintaining reconciliation trackers and exception logs.

• Exceptional attention to detail and the ability to handle multiple cases and SKUs simultaneously.

• Comfortable working autonomously with minimal oversight in a remote setting.

• Excellent written communication skills in English — capable of composing clear Seller Support cases and internal status updates.

• Preferred familiarity with third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators).

• Knowledge of Amazon's reimbursement policies and claim timelines for FBA lost, damaged, and inbound shipment claims.

• Experience managing multiple seller accounts or working in an agency/managed services environment.

• Background in eCommerce operations, supply chain, or logistics.

• Experience in developing SOPs or process documentation for inventory exception workflows.

🏝️ Benefits

• - **Remote Work:** Work from any location—our team is global, and we prioritize work-life balance.

• - **Growth Opportunities:** As a vital member of the team, you'll have the opportunity to shape your role and advance with us.

• - **Innovative Culture:** Join a team dedicated to utilizing data to address challenges and foster success in a rapidly changing market.