Inventory Recovery, Unfulfillable Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage daily unfulfillable inventory reports within Amazon Seller Central.

• Categorize unfulfillable units based on their disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired).

• Organize removal orders or disposal requests according to account strategies and client standard operating procedures (SOPs).

• Recognize units that can be regraded or returned to sellable condition and manage repackaging processes.

• Keep precise records of counts, trends, and resolution actions related to unfulfillable units.

• Develop and maintain dashboards or trackers to communicate unfulfillable inventory key performance indicators (KPIs) to account managers and clients.

• Detect lost and damaged inventory at Amazon fulfillment centers utilizing Seller Central reports and the FBA inventory reconciliation tool.

• Submit and monitor claims with Amazon for units verified as lost or damaged by FBA.

• Follow up on pending claims until resolution and ensure receipt of reimbursements or replacements.

• Maintain a claims log detailing status, amounts, and outcomes.

• Reconcile shipped quantities against those received by Amazon for all inbound shipments.

• Identify and document short-receives, over-receives, and missing units.

• Submit research requests and claims for inbound discrepancies within Amazon's specified timeframes.

• Collaborate with third-party logistics (3PL), prep centers, or direct suppliers to resolve carrier-related discrepancies.

• Monitor stranded inventory reports and ascertain root causes (listing suppressed, listing deleted, pricing errors, compliance holds). Resolve listing-related issues in partnership with catalog or content teams to reactivate stranded units.

• Escalate unresolved stranded cases to Amazon Seller Support or account management for decisions on removal or disposal.

• Track the aging of stranded inventory and flag units nearing long-term storage fee thresholds.

• Review reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units.

• Cross-check reimbursement data against removal orders, lost claims, and shipment records to identify discrepancies.

• File manual reimbursement cases through Seller Central or via applicable third-party audit tools.

• Track reimbursement recovery amounts on a per-ASIN and per-account basis and provide monthly reports.

⛳️ Requirements

• A minimum of 2 years of experience in managing Amazon FBA inventory operations (Seller Central or Vendor Central).

• Proven experience with unfulfillable inventory workflows, removal orders, and disposition management.

• Proficient in using Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management.

• Strong skills in Excel or Google Sheets—capable of creating and maintaining reconciliation trackers and exception logs.

• Exceptional attention to detail and the ability to manage multiple cases and SKUs concurrently.

• Comfortable working autonomously with minimal supervision in a remote setting.

• Excellent written communication skills in English—able to craft clear Seller Support cases and internal updates.

• Preferred experience with third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators).

• Knowledge of Amazon's reimbursement policies and claim timelines for FBA lost, damaged, and inbound shipment claims.

• Experience managing multiple seller accounts or working in an agency/managed services environment.

• Background in eCommerce operations, supply chain, or logistics.

• Experience in creating standard operating procedures (SOPs) or process documentation for inventory exception workflows.

🏝️ Benefits

• Remote Work: Enjoy the flexibility to work from anywhere—our team is global, and we prioritize work-life balance.

• Growth Opportunities: As a vital member of the team, you'll have the opportunity to shape your role and grow alongside us.

• Innovative Culture: Join a passionate team that leverages data to tackle challenges and drive success in a rapidly changing market.