Inventory Management Specialist

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Oversee the entire lifecycle of payment terminals and hardware, which includes POS units, PIN pads, and accessories, utilizing Salesforce CRM.

• Record equipment shipments, deployments, swaps, returns, repairs, and deactivations.

• Collaborate with field technicians, shipping/logistics partners, and internal teams to ensure accurate updates in Salesforce stages.

• Review, process, and address hardware-related customer support tickets and requests.

• Guarantee that terminal displacement, replacement, and retrieval tickets are closed and documented per company SLA standards.

• Serve as the internal contact for hardware status inquiries from Support, Sales, and Account Management.

• Keep precise terminal inventory, serial numbers, merchant account bindings, and status tags updated in Salesforce.

• Conduct data cleanups and cross-functional checks to remove duplicate records and discrepancies in status.

• Align Salesforce terminal data with Finance/Billing systems to ensure correct equipment billing.

• Lead data-driven execution for quarterly and annual hardware and operational audits.

• Validate, verify, and archive open support and deployment tickets.

• Reconcile system inventory totals with billing records without the need for physical stock counting.

⛳️ Requirements

• 1–3 years of experience in operations, customer support, or inventory data management.

• Experience in the Payments, Fintech, or Merchant Services industry is a plus.

• Strong proficiency in Salesforce CRM, including case management, assets, inventory objects, dashboards, and ticket workflows, is advantageous.

• Detail-oriented approach to data entry, serial number reconciliation, and ensuring process accuracy.

• Capability to identify and rectify system discrepancies among ticketing, inventory records, and billing data.

• Exceptional verbal and written communication skills.

• Ability to work collaboratively across Support, Finance, and Logistics teams.

• Familiarity with various payment terminal types and brands, such as PAX, Verifone, Ingenico, and Clover, is a significant advantage.

• Willingness and ability to work during EST business hours.

• Openness to operating under an independent contractor agreement and taking responsibility for personal taxes and benefits.

• Willingness to purchase personal equipment upfront, with reimbursement provided later.

🏝️ Benefits

• Compensation based on market data.

• Flexible time off.

• Opportunities for career development.

• Remote work options.

• Equal opportunity employer.

• Disability accommodations available during the interview process.