Interpreter Specialist, Scheduling

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee the scheduling and coverage of interpreters.

• Allocate interpreters based on their availability, qualifications, language skills, location, and client needs.

• Confirm interpreter eligibility and credentialing prerequisites before assignments.

• Actively fill open assignments and scheduling voids to enhance coverage.

• Reassign appointments as necessary to ensure service continuity.

• Arrange for backup coverage whenever feasible to reduce disruptions.

• Address inquiries from interpreters and clients with professionalism, empathy, and promptness.

• Manage both incoming and outgoing communications related to scheduling and appointment changes.

• Resolve issues using a One Call Resolution approach whenever possible.

• Foster strong relationships with interpreters to enhance engagement and retention.

• Review appointment specifics, history, and special instructions before finalizing scheduling decisions.

• Keep precise records of appointments and scheduling documentation.

• Ensure that all actions, communications, and resolutions are thoroughly documented.

• Monitor scheduling activities to pinpoint and address potential service gaps.

• Adhere to scheduling protocols, departmental SOPs, and contractual obligations.

• Verify that assignments comply with all credentialing and compliance standards.

• Maintain a high degree of accuracy and attention to detail.

• Document incidents, client communications, and resolution processes appropriately.

• Contribute to quality initiatives aimed at improving scheduling consistency and client satisfaction.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Experience in customer service, scheduling, administrative support, or operations is preferred.

• Background in healthcare, language services, or workforce scheduling environments is advantageous.

• Strong verbal and written communication abilities.

• Excellent customer service skills coupled with active listening capabilities.

• Exceptional attention to detail and organizational competencies.

• Capacity to multitask and prioritize effectively.

• Strong critical thinking and problem-solving skills.

• Proficient in conflict resolution and de-escalation techniques.

• Ability to work independently while collaborating with cross-functional teams.

• Dedication to health equity and language access services.

🏝️ Benefits

• 401k Match

• Company paid health (medical, dental, vision)