International Freight & Customs Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee international freight arrangements from factories in China and other manufacturing hubs to distribution centers in primary markets such as the US, Canada, UK, and EU.

• Enhance international supply chain routes and container utilization to reduce cost per unit.

• Coordinate factory loadings at the origin, ensuring all required export and import documentation is accurate and in place.

• Track international transit in real time and proactively address issues such as delays, route modifications, and capacity limitations.

• Collaborate closely with the account manager and other freight providers to grasp network operational efficiency, capacity challenges, and potential threats to shipping timelines before finalizing shipment plans and bookings.

• Act as the main contact for the Amazon Global Logistics (AGL) account manager.

• Spearhead the management and execution of the shipping plan.

• Ensure prompt and complete booking of all AGL shipments.

• Maximize container utilization to minimize shipping costs per unit.

• Oversee and track AGL shipments from China directly into Amazon fulfillment centers and Amazon Upstream/AWD.

• Continuously seek to understand and enhance the processes related to AGL bookings, communication, cost management, and shipment tracking.

• Ensure full compliance with international regulations and customs requirements across all shipping routes.

• Maintain a high level of accuracy in customs documentation to avoid delays or penalties.

• Develop and sustain a knowledge base and process documentation related to international freight and Amazon logistics.

• Accurately and timely maintain critical path shipping milestones on Monday.com.

• Manage and keep updated shipping decision and booking files or dashboards to ensure internal stakeholders are well-informed of shipment details and status.

• Acquire proficiency in SAP ByDesign (ERP system).

• Supervise the accurate input of logistics data into ByDesign.

• Extract and analyze data from ByDesign to facilitate process enhancements.

• Work collaboratively with the supply chain team and manufacturing partners to proactively address and minimize discrepancies.

• Efficiently handle rebookings, consolidations, and other preferred solutions when disruptions occur.

⛳️ Requirements

• A minimum of 3 years of experience with Amazon Seller Central, preferably in a logistics or operations role.

• At least 2 years of direct experience in making Amazon Global Logistics (AGL) shipment bookings.

• Proven understanding of international freight, customs clearance, and import/export documentation.

• Experience with Monday.com is advantageous; training will be provided if not.

• Familiarity with ERP systems is a plus (experience with SAP ByDesign is beneficial).

• A proactive problem solver who thrives on challenges and focuses on solutions rather than obstacles.

• Communicative and proactive — you address issues early, keep stakeholders updated, and ensure clarity.

• Strong attention to detail with a commitment to accuracy — you learn quickly from any errors.

• A collaborative team player who excels in a fast-paced environment.

• Growth-oriented — you enjoy learning, enhancing processes, and driving improvements.

• Inquisitive about your field — you stay informed through industry podcasts, LinkedIn, trade media, and other resources.

• Resilient and composed under pressure — you make sound decisions when plans deviate.

• Excellent written and spoken English — you communicate clearly and professionally with internal teams, account managers, and external partners.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.