International Corporate Contractor – Collections and Billing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and resolve issues related to overdue client invoices

• Ensure that billing processes are timely and accurate while maintaining invoicing integrity

• Examine billing discrepancies and confirm charges in accordance with contracts

• Collaborate with internal teams to rectify billing mistakes

• Generate, modify, and monitor invoices following company policies

• Cultivate positive client relationships during discussions about collections and billing

• Track accounts and reduce outstanding receivables

• Respond to inquiries concerning overdue receivables

• Prepare and distribute statements of outstanding balances

• Monitor, document, and escalate billing or process challenges along with recommendations

• Follow up on overdue receivables in line with established collections processes

• Work closely with internal teams to assist in collection efforts

• Aid in the creation and review of client invoices

• Manage shared inboxes, including GLOBO HubSpot and accounts-receivable inboxes

• Create and issue invoices across all service lines

• Maintain and refresh master customer records and contractual details in Sage Intacct

• Identify and relay billing issues and inefficiencies

• Support initiatives for order-to-cash automation

• Assist with monthly closing activities

• Carry out additional tasks assigned by accounting management

⛳️ Requirements

• Associate's Degree or Bachelor's Degree in Accounting or a related field preferred

• Experience with complex billing and the capacity to enhance existing processes

• Ability to analyze procedures, pinpoint opportunities, and implement improvement projects

• Prior customer service experience is required

• 2–3 years of relevant experience in collections and billing

• Excellent written and verbal communication skills

• Familiarity with Sage Intacct or comparable business accounting software

• Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel

• Experience with Google Docs is preferred

• Capability to prioritize and manage projects in a fast-paced, dynamic environment

• Effective communication skills with all levels within the organization

• Ability to work independently in a decentralized setting

• High integrity and professional ethics

• Strong initiative, accountability, and follow-through

• Skills in teamwork and collaboration

• Proficient problem-solving and decision-making abilities

• Ability to manage multiple projects and prioritize needs

• Authorized to work legally for any employer in the United States

• Willingness to undergo requested background checks

• Fluent in English; knowledge of Spanish or American Sign Language is a plus

🏝️ Benefits

• On-the-job training is provided for ISO, HubSpot, Sage Intacct, Interpreter Intelligence, HQ, and various client-specific invoicing portals