Internal Support Engineer

This is a fully remote position, open to applicants in Peru.

📋 Description

• Collaborate with the Internal Support Manager to formulate and implement the vision for the Internal Support Team.

• Partner with internal personnel to devise effective support solutions.

• Investigate and establish service-related processes and solutions.

• Develop documentation outlining support best practices.

• Streamline existing processes through automation.

• Research and implement new systems and tools aimed at enhancing efficiency and scalability.

• Oversee the systems utilized by staff to carry out their responsibilities.

• Actively engage in cross-functional efforts to foster relationships and rapport among both technical and non-technical colleagues.

• Recognize potential challenges and propose improvements regarding operations and security.

• Contribute to organizational initiatives focused on enhancing functions, processes, and technology for Atlas Technica and its clients.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience.

• Highly organized, possessing excellent communication skills.

• Goal-oriented individual.

• Demonstrated ability to creatively solve problems.

• Capability to manage multiple tasks in a fast-paced environment.

• Exceptional analytical skills.

• Experience with Microsoft technologies and infrastructure.

• Outstanding communication abilities.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.