Intern, Customer Consulting & Content Creation

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Customer consulting conducted over the phone.

• You will take charge of the phone screening process for incoming job requests in the trades sector, ensuring that only complete and reliable jobs are incorporated into the platform.

• You will establish quick and friendly contact with callers, even when they may be impatient or unclear.

• You will recognize patterns in unusable leads and independently enhance the qualification process.

• You will produce SEO-optimized content in line with the content plan, including blog posts, guides, and industry-specific topics related to the trades.

• You will craft Help Center articles, interview pieces, and other formats in impeccable German, specifically tailored to our target audience.

• You will independently update and optimize existing texts and templates when they are outdated or could benefit from improvement.

⛳️ Requirements

• A background in media studies, communication, journalism, German studies, or a related field is not mandatory but considered a plus.

• We welcome students, recent graduates, and career changers; the duration and workload (part-time or full-time) will be discussed openly and tailored to your needs.

• Native or near-native proficiency in German, both written and spoken, is essential.

• You should understand Swiss German without difficulty; active speaking skills are a significant advantage.

• Proficiency in French is a considerable asset and allows for more flexible assignments.

• You possess strong communication skills, are empathetic, and maintain a friendly and professional demeanor on the phone, even during challenging conversations.

• You demonstrate attention to detail and do not accept vague responses when qualifying leads.

• A proactive, solution-oriented mindset is crucial: you identify what needs to be done and take action without waiting for directives.

• An affinity for the trades or small businesses is an advantage but not a requirement.

🏝️ Benefits

• 100% remote work within Switzerland — you can work from anywhere you choose.

• Flexible working model: we will collaboratively determine the duration and workload — whether it’s a full-time commitment for 3 months or a longer part-time arrangement.

• Genuine responsibility from day one — no repetitive tasks.

• Direct exposure to all facets of a growing startup: Marketing, Operations, and Customer Service.

• Flat hierarchies, short decision-making processes, and a small, dedicated team.

• You will play an active role in shaping the tone of our platform and how we communicate with tradespeople.