Content Operations

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Assist in ensuring that high-volume sports content remains accurate, timely, professional, and credible.

• Collaborate on live content checks, editorial quality assurance, support triage, client communication, issue investigation, handovers, and process enhancement.

• Oversee content operations and facilitate workflows during live sports events and other periods of high-volume publishing.

• Perform quality checks on visuals, text, metadata, links, calls to action, timing, categorization, and brand consistency.

• Evaluate content not just for accuracy, but also for clarity, usefulness, tone, and its impact on the audience.

• Identify, articulate, and escalate issues clearly before they escalate into problems for clients or users.

• Manage support requests by collecting evidence, pinpointing potential causes, and communicating the next steps.

• Leverage AI and internal tools to expedite checks, compare information, draft notes, analyze data, enhance prompts, and streamline repeatable tasks.

• Ensure clear handovers, incident documentation, support updates, quality assurance records, and concise documentation.

• Collaborate with content, operations, product, and client-facing teams to resolve issues promptly and prevent recurrences.

• Enhance checklists, playbooks, templates, prompts, and lightweight automations as you gain insights into practical challenges.

⛳️ Requirements

• Outstanding attention to detail concerning text, visuals, links, timing, metadata, and structured information.

• Excellent written English with the ability to articulate issues clearly, calmly, and accurately.

• Strong editorial judgment: able to recognize when something is unclear, inaccurate, inconsistent, off-brand, or unprepared.

• High levels of ownership and reliability, particularly during live coverage, client support, or when content accuracy is critical.

• Sound decision-making under pressure: capable of determining what requires immediate action, escalation, or further inquiry.

• A curious mindset regarding systems, processes, and the underlying reasons for issues.

• Proficiency in utilizing AI and tools to enhance speed, quality, documentation, and repeatable processes.

• Interest in sports, media, digital content, SaaS, live operations, or environments that involve high-volume publishing.

• Preferred: Experience in content quality assurance, editing, proofreading, research, support, live operations, moderation, or publishing.

• Familiarity with SaaS, CMS tools, media production, sports content, or digital publishing workflows.

• Experience with AI tools for research, drafting, checking, summarizing, documenting, or optimizing workflows.

• Proven examples of enhancing a checklist, process, quality assurance workflow, support workflow, or documentation.

🏝️ Benefits

• Fully remote working!