Intermodal Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategically plan, schedule, and implement drayage operations — including port pickups, rail ramp transfers, transloads, and last-mile deliveries — within a high-volume, multimodal shipment portfolio.

• Oversee container free time, chassis availability, demurrage, and detention risks across various terminals and steamship lines while maintaining a keen focus on cost management.

• Utilize multimodal expertise to coordinate seamlessly across carrier networks and provide comprehensive end-to-end solutions.

• Act as a reliable point of contact for customers, ensuring proactive communication, real-time exception management, and consistent follow-up.

• Utilize our proprietary platform, third-party TMS, and ThoughtSpot analytics to monitor shipments, extract insights, and proactively manage exceptions.

• Review, audit, and dispute carrier invoices, including accessorials, demurrage, and per diem, with accuracy and supporting documentation.

• Execute essential administrative tasks: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and uphold data integrity across systems.

• Assist with carrier onboarding, coordination, and relationship-building efforts.

⛳️ Requirements

• 3–5 years of experience in logistics operations with a direct focus on drayage and a solid multimodal background.

• In-depth understanding of port and terminal operations, intermodal rail networks, and steamship line procedures.

• Demonstrated capability to manage demurrage, detention, per diem, and accessorial disputes with thorough documentation and follow-through.

• Experience collaborating with CBP, customs brokers, and freight forwarders on import/export shipments.

• Proficient in a multi-system environment; TMS expertise is required, with familiarity in analytics tools (ThoughtSpot, Power BI, or similar) being a significant advantage.

• Advanced Excel capabilities: including pivot tables, VLOOKUPs, conditional formatting, and the ability to create organized operational trackers from scratch.

• Strong administrative skills: well-organized, detail-oriented, and process-focused with a low tolerance for data inaccuracies.

• Communicates effectively and confidently with customers, carriers, and internal teams.

• Preference for candidates with UIIA familiarity and chassis provider experience.

🏝️ Benefits

• Competitive Compensation Package

• Comprehensive medical, dental, and vision insurance

• Equity

• Flexible Time Off

• A collaborative, fast-paced operations team with ample opportunities for growth

• Career advancement: Real growth potential within a rapidly expanding, tech-driven logistics company

• Monthly Telecom Stipend

• Access to best-in-class tools and our proprietary platform

• Remote Work Schedule for this position