Intermediate Network Operations Center (NOC) Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main point of contact for production notifications, detecting anomalies and conducting initial triage through logs and metrics.

• Oversee system health utilizing Datadog, LogicMonitor, or comparable observability and monitoring solutions.

• Evaluate logs, metrics, and traces to assess the scope and impact of incidents.

• Oversee the incident lifecycle, which includes triage, prioritization, and coordination of escalations.

• Record and manage incidents in ServiceNow and Jira Service Management.

• Collaborate with application and development teams, offering initial technical analysis to facilitate quicker resolutions.

• Deliver clear and concise updates on incidents, converting technical statuses into actionable insights.

• Maintain precise incident documentation and ensure structured shift transitions to incoming analysts.

⛳️ Requirements

• A minimum of 2 years of experience in IT support and incident management, encompassing triage, prioritization, and escalation.

• Proficiency with monitoring and observability tools such as Datadog, LogicMonitor, or equivalent.

• Capability to navigate dashboards and conduct log correlation.

• Strong understanding of DNS, load balancing, and HTTP/HTTPS protocols.

• Excellent English communication skills, both written and verbal.

• Ability to communicate effectively with technical teams and stakeholders during incident management.

• Capacity to handle multiple priorities in dynamic environments.

• Strong analytical and problem-solving abilities, employing a systematic approach to troubleshooting.

• A robust sense of ownership and accountability, maintaining composure and organization during critical incidents.

• A disciplined approach to adhering to operational processes and ensuring 24/7 shift coverage.

• Self-motivated with a capacity for quick adaptation and learning.

• Knowledge of security best practices, including access control, data protection, phishing prevention, and compliance with security policies.

• Familiarity with ServiceNow and/or Jira Service Management is desirable.

• Experience using Slack or Microsoft Teams in a support context is desirable.

• Background in Help Desk, NOC, SOC, or L1/L2 technical support roles is desirable.

• Acquaintance with AWS and Azure is desirable.

• Knowledge of Kubernetes and Docker is desirable.

• Exposure to PostgreSQL, MySQL, and Amazon RDS is desirable.

• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS is desirable.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.