Intelligence Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster high levels of customer satisfaction by maintaining a strong sense of ownership over various customer relationships.

• Promptly assess and escalate significant findings from Falcon Intelligence Recon to the appropriate customers.

• Assist customers in interpreting Falcon Intelligence Recon findings while offering subject matter expertise.

• Act as a strong advocate for customers within the Intelligence and Engineering teams to enhance the product and ensure that customer feedback, feature requests, and overall satisfaction are recognized and addressed.

• Organize and lead process improvement initiatives designed to enhance overall customer satisfaction with the CrowdStrike team.

⛳️ Requirements

• Ideal candidates should have robust technical knowledge in dark web intelligence and threat intelligence.

• Outstanding customer engagement abilities across both technical and executive levels.

• Proven capability to independently manage multiple simultaneous workstreams.

• A genuine enthusiasm for delivering exceptional customer experiences.

• Proficient in understanding and addressing customer needs at all organizational tiers, from C-suite executives to security analysts.

• Familiarity with cyber threat intelligence, all-source threat intelligence analysis, or intelligence collection methodologies.

• Excellent written and verbal communication skills in English.

• Knowledgeable about cyber threat intelligence terminology, key concepts, and analysis techniques.

• Awareness of the dark and deep web ecosystems, including relevant actors, forums, and leak sites.

• Adaptable and eager to learn new technologies.

• A customer service mindset with a willingness to assist and resolve issues for customers.

• Ability to work independently with minimal guidance.

• Capable of presenting and explaining technology to individuals with less technical expertise.

• Must thrive in a fast-paced, high-stress startup environment.

• Understanding of data communication concepts and technologies, particularly email, networking, and enterprise security.

• Demonstrated experience using AI technologies to enhance decision-making, streamline workflows, improve efficiency, and drive business outcomes.

• Proficient in using AI tools and familiar with application programming interfaces (API) as a delivery method for indicators and intelligence.

🏝️ Benefits

• SkillBridge/CSP is fully compliant with FLSA, DBA, SCA, CSHSSA, and all other relevant Federal and State labor laws.