Integration Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for support related to integrations.

• Conduct root cause analyses on intricate integration challenges.

• Resolve data flow problems and fix configuration mistakes.

• Raise bugs to the Engineering team when required.

• Oversee data migrations and system changes, keeping an eye out for synchronization issues.

• Offer direct technical assistance to Customer Success Managers during the phases of implementation, migration, and ongoing support.

• Clearly document bugs with comprehensive context, ensuring seamless transitions to Engineering and maintaining feedback loops.

• Develop and upkeep technical manuals, troubleshooting resources, and runbooks.

• Assist in pre-sales technical exploration and address integration-related queries during prospect discussions.

⛳️ Requirements

• Proven experience in debugging and troubleshooting complex technical systems, including APIs, data flows, configurations, and logs.

• 2–5 years of experience in technical roles such as integrations, implementation, technical support, web development, internal tools engineering, or solutions engineering.

• Capability to proactively address challenges and provide solutions with minimal dependence on Engineering.

• Technical curiosity and comfort in debugging processes.

• Experience in conducting root cause analyses and resolving intricate technical problems.

• Skill in creating clear and effective documentation for both internal and external stakeholders.

• Ability to collaborate effectively with Engineering, Product, and Customer Success teams.

• Capacity to excel in fast-paced, dynamic environments and adapt to uncertainty.

• Excellent communication abilities with both customers and internal teams.

• Familiarity with Sage, Vista, QuickBooks, or similar ERP systems is a plus, but not mandatory.

• Knowledge of Procore, Textura, or GC Pay is an added benefit, but not required.

• Previous experience in construction technology, SaaS, or B2B technical roles is advantageous, but not essential.

🏝️ Benefits

• Competitive salary based on skills and experience.

• Significant equity in the company.

• Flexible working hours.

• Option to work remotely.

• Comprehensive health, dental, and vision insurance.

• Access to wellness programs and resources.

• Annual $1K learning stipend for courses, certifications, conferences, or other professional development opportunities.

• Unlimited PTO, with a recommended minimum of three weeks annually.

• Team-building activities and social events.

• Opportunity to travel for in-person meetings 1–2 times a year.