Integration Engineer – Metronome

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct discovery and scoping sessions to identify customers’ challenges in areas such as billing, product launches, pricing and packaging, quote-to-cash, customer experience, and more.

• Assist customers throughout the entire implementation lifecycle, including gathering requirements, designing technical and integration solutions, testing, data migration, and the launch process.

• Offer expert advice on usage-based pricing and consumption-driven business models.

• Configure Metronome’s platform on behalf of clients.

• Design integrations between Metronome’s APIs and the business systems of customers, which may include CRM and CPQ platforms, payment and tax systems, ERP and billing providers, as well as reporting and analytics tools.

• Act as a liaison between customers and Metronome’s research and development teams.

• Collaborate with implementation managers and project team members to ensure visibility into progress and to identify any risks or issues.

• Cultivate relationships across customer organizations, from everyday operators to C-suite executives.

• Meet with customers in person when it enhances engagement.

• Advise customers on the integration of Metronome into their systems and assist in shaping pricing and packaging strategies.

• Ensure a smooth transition to Customer Success and Technical Support teams.

• Influence strategic direction, establish processes from the ground up, and make a significant impact within Metronome’s startup-oriented environment.

⛳️ Requirements

• A minimum of 5 years of experience in technical or customer-facing roles related to SaaS products, such as sales engineering, solutions architecture, technical account management, or deployment strategy.

• Proven experience leading complex implementations for enterprise technology companies.

• Background in fast-paced environments that prioritize initiative and ownership.

• Capability to swiftly learn and articulate technical concepts to technical teams, go-to-market professionals, and finance stakeholders.

• Interest in developing and enhancing go-to-market playbooks, processes, and reusable resources.

• Willingness to travel around 30% of the time, as customer needs dictate.

• Preferred: In-depth understanding of quote-to-cash processes, with experience integrating or collaborating with Salesforce, NetSuite, CPQ systems, and the Stripe ecosystem.

• Preferred: Experience in roles such as software engineer, product manager, or another technical position.

• Preferred: Strong grasp of project and program management fundamentals.

• Preferred: Experience collaborating with stakeholders in finance, engineering, product management, sales operations, or billing operations.

• Preferred: Familiarity with logs, metrics, billing, finance, infrastructure, or financial tools and concepts.

🏝️ Benefits

• Opportunity to work in a dynamic startup environment.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Professional development and growth opportunities.

• Flexible work arrangements.