Intake Supervisor – LATAM

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Assist and direct the daily operations of the intake team to guarantee a positive and efficient client experience.

• Track team performance metrics and offer coaching, feedback, and continual support for professional growth.

• Address operational challenges and escalations promptly and professionally.

• Collaborate with Operations, QA, and Training teams to enhance workflows and intake processes.

• Ensure that intake procedures are executed accurately and consistently in accordance with company standards.

• Identify opportunities for improving efficiency, communication, and overall team performance.

• Cultivate a collaborative, accountable, and solutions-focused team environment.

⛳️ Requirements

• More than 3 years of leadership experience in sales positions within call center or high-volume operational settings.

• Demonstrated ability to effectively manage competing priorities in fast-paced environments.

• Strong skills in coaching, performance management, and problem-solving.

• Experience in analyzing KPIs and leveraging data to enhance team performance and operational efficiencies.

• Capacity to proactively identify challenges and independently implement effective solutions.

• Exceptional written and verbal communication skills.

• Advanced English proficiency (C1/C2).

• Strong organizational skills with meticulous attention to detail and follow-through.

• Adaptability and professionalism in dynamic, high-demand environments.

• Capability to work independently from a home office equipped with stable, high-speed internet and a quiet, professional workspace.

• Must possess a laptop or desktop computer with at least 16GB RAM and an Intel Core i5 processor or higher.

• A Jabra Evolve 20 headset or equivalent is required.

• Must have a reliable internet connection with a minimum speed of 25 Mbps.

• Availability to work during U.S. business hours.

• Willingness to utilize time-tracking software.

🏝️ Benefits

• Competitive salary based on experience.

• Annual bonus opportunities.

• Fully remote work environment.

• 10 Paid time-off (PTO) days annually.

• 3 Paid U.S. holidays each year.

• Opportunity to collaborate closely with leadership and legal professionals in a progressive, modern law firm.