Intake Specialist I

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls promptly, within 5 seconds.

• Address inquiries within a timeframe of 8 business hours.

• Conduct warm outreach to potential clients.

• Engage in consultative sales discussions.

• Successfully close sales opportunities over the phone.

• Qualify leads while safeguarding attorney time.

• Establish rapport and comprehend the needs of prospective clients.

• Assess the suitability of the firm for the client’s needs.

• Assist qualified prospects in scheduling or securing legal services.

• Draft client agreements and necessary documentation.

• Keep precise records in the CRM system.

• Familiarize and utilize various technology platforms.

• Balance administrative responsibilities with exceptional client service.

• Provide an outstanding client experience in every interaction.

⛳️ Requirements

• Prior sales experience, preferably in inside sales or telesales.

• Capability to excel in a fast-paced, results-oriented environment.

• Professional handling of rejection and demonstration of resilience.

• Highly coachable with a dedication to continuous learning.

• Confident and professional communication skills.

• Extraordinary attention to detail.

• Perfect command of written and spoken US English.

• Quick adaptability to new software.

• Ability to maintain focus while working independently from home.

• Competitive attitude and accountability for results.

• Computer running Windows 11 or a newer version.

• Minimum of 16 GB RAM.

• SSD storage of 500 GB or larger.

• Intel Core i5 10th Generation processor or equivalent at minimum.

• External mouse required.

• Webcam must be available.

• Quality headset with a microphone is necessary.

• UPS or inverter for consistent power supply.

• Fiber or equivalent internet connection with a minimum speed of 100 Mbps.

• Uncapped internet service is essential.

• Ethernet connection; Wi-Fi is not permitted.

🏝️ Benefits

• Monthly base salary.

• Unrestricted performance bonuses.

• Additional incentive programs available.

• Competitive compensation structure.

• Premium sales training provided.

• Training in the legal industry.

• Paid Time Off (PTO).

• 8 Paid Holidays.

• Fully remote work option.

• Engaging team events.

• Opportunities for career advancement.

• Leadership and coaching focused on growth.

• Team-oriented culture and a positive work environment.

• Potential for a competitive signing bonus for candidates with a proven track record of exceptional sales performance.