Intake Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer administrative support to claimants, providers, and claims management by processing new ancillary healthcare referrals.

• Deliver both telephonic and written customer service to incoming and outgoing clients.

• Accurately and promptly receive service orders to align with the needs of claimants and customers.

• Provide inbound and outbound customer service in a busy call-center setting.

• Ensure precise data entry and thorough review.

• Acquire knowledge of and operate corporate proprietary systems.

• Input electronic emails, faxes, and data-feed orders into the coordination system.

• Keep all case stakeholders updated on a regular basis.

• Transcribe correspondence and reports from dictation.

• Utilize problem-solving and critical-thinking abilities to avoid scheduling conflicts that could hinder appointments.

• Achieve departmental production and quality performance standards.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School diploma is required.

• Previous experience in a detail-oriented customer service role is essential.

• Capability to manage multiple tasks simultaneously and prioritize workload to meet set deadlines.

• Exceptional written and verbal communication skills are necessary.

• Proficiency in computers and a strong technical aptitude are required.

• Ability to use Microsoft Office and proprietary systems effectively.

• Strong interpersonal, time management, and organizational skills are vital.

• Capability to maintain a professional and courteous demeanor during complex phone conversations.

• Ability to work both independently and as part of a team.

• Must reside and work within the Central or Eastern Time Zones.

• Availability to work Monday through Friday, from 1:00 PM to 9:30 PM EST is required.

🏝️ Benefits

• Medical (HDHP) with Pharmacy coverage.

• Dental insurance.

• Vision insurance.

• Long Term Disability coverage.

• Health Savings Account options.

• Flexible Spending Account options.

• Life Insurance coverage.

• Accident Insurance coverage.

• Critical Illness Insurance coverage.

• Pre-paid Legal Insurance.

• Parking and Transit FSA accounts.

• 401K plan.

• ROTH 401K plan.

• Paid time off benefits.

• Opportunities for career advancement.

• A supportive workplace culture.