This is a fully remote position, open to applicants in United States.

• Stay actively logged into the designated on-call telephone queues.

• Assess clients' needs and the necessary EAP services.

• Screen for safety concerns, domestic violence, substance abuse, and other high-risk factors.

• Connect clients with on-call counselors as required.

• Complete EAP Intake Forms using the EAP Expert database system.

• Assign EAP personnel or affiliates to client cases when appropriate.

• Link clients to affiliate providers in their local area or EAP staff professionals.

• Offer general information and referrals concerning legal, financial, and work-life matters.

• Uphold sensitivity to confidentiality and the customer service needs of member employees, dependents, and employer clients.

• Entry-level position.

• Proficient in using IT support applications.

• Comfortable utilizing a telephone presence and engaging with clients.

• Strong skills in customer service.

• Excellent common sense and sound judgment.

• Flexible regarding break and lunch schedules due to high call volume staffing.

• Comfortable working collaboratively in a team setting.

• Adaptable with daily job assignments.

• Exceptional skills in IT applications and databases.

• Outstanding interpersonal, communication, organizational, and problem-solving abilities.

• Prior experience in a professional call center or scheduling environment is a plus.

• Reliable internet connection with a minimum download speed of 50 Mbps and 10 Mbps upload speed.

• Strong commitment to customer service.

• Familiarity with Microsoft Outlook and Office applications.

• Immediate access to medical, dental, and vision insurance.

• Paid time off.

• 401(k) retirement plan with company matching.

• Flexible Spending Accounts (FSA).

• Company-paid life and disability insurance programs.

• Employee Assistance Program (EAP).