Intake Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls from parents and families in a professional, empathetic, and friendly manner.

• Accurately and efficiently collect and document intake information.

• Utilize sound judgment and common sense to assess whether services are suitable based on client needs.

• Maintain precise intake records and data in CRM systems.

• Facilitate communication between families and internal teams.

• Follow up with families concerning intake documentation and subsequent steps.

• Uphold confidentiality and professionalism in all communications and records.

• Assist with scheduling, reporting, and administrative tasks related to intake workflows.

• Ensure that all intake cases progress smoothly through the intake process.

• Provide support with additional administrative and coordination tasks as needed.

⛳️ Requirements

• A Bachelor’s degree (BA/BS) is highly preferred.

• Prior experience in intake coordination, customer service, healthcare administration, call handling, or administrative support is preferred.

• Strong communication and interpersonal skills are essential.

• Must exhibit empathy, calmness, patience, and professionalism in communication.

• Proven organizational and multitasking skills are necessary.

• Ability to apply common sense and sound judgment when evaluating intake needs is required.

• Familiarity with basic CRM software and data capturing systems is preferred.

• Exceptional attention to detail and follow-up skills are a must.

• Capability to work independently in a fast-paced remote environment is required.

• A reliable internet connection and an appropriate home office setup are necessary.

🏝️ Benefits

• Comfortable working U.S. hours.

• Remote work from home.