Intake and Case Management Specialist II

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Conduct initial interviews and collect comprehensive information from prospective clients.

• Facilitate the advancement of cases by keeping well-organized records.

• Receive, assess, and categorize client documentation.

• Request, monitor, and follow up on medical records.

• Assist with case management duties during low-demand periods.

• Offer outstanding support to prospective clients beyond standard business hours.

• Guide individuals through the intake procedure.

• Ensure that essential case information is gathered precisely.

• Help sustain the seamless operation of overnight activities.

⛳️ Requirements

• Dependable

• Excellent customer service abilities

• Professional telephone manners

• Quality assurance experience

• Proficient in English

• Strong written and verbal communication skills

• Highly organized

• Keen attention to detail

• Sales experience preferred

🏝️ Benefits

• Remote work opportunity

• Great Place to Work Certified employer