Intake and Case Management Specialist

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Assist prospective clients during the intake process beyond standard business hours

• Accurately gather essential case information

• Request, monitor, and follow up on medical records

• Conduct intake interviews and collect comprehensive information from potential clients

• Maintain orderly records to facilitate case development

• Receive, evaluate, and organize client documentation

• Support case management activities during non-peak hours

• Review documentation and assist with overnight operations

⛳️ Requirements

• Dependable

• Excellent customer service abilities

• Professional telephone manner

• Sales experience is a plus

• Quality assurance skills

• Proficient in English

• Strong written and verbal communication abilities

• Highly organized

• Detail-oriented

🏝️ Benefits

• Opportunity to work remotely

• Recognized as a Great Place to Work

• Guidance from recruiters throughout the application process