Intake Advocate

This is a fully remote position, open to applicants in Arizona, +15 more states.

📋 Description

• Establish the initial relationship with claimants and foster confidence in our firm through every interaction with prospective claimants.

• Conduct between 150 and 200 calls daily in a professional inbound/outbound call center setting.

• Continuously nurture the claimant relationship and instill confidence in our partner firms with every claimant engagement while proactively reaching out to claimants to maintain the relationship.

• Address issues and uphold confidentiality.

• Maintain updated records and comprehensive documentation of claimant interactions, concerns, and complaints within a paperless database system.

• Use sound judgment to identify urgent matters that may require immediate attention from a manager or director.

• Meet established occupancy and adherence targets.

⛳️ Requirements

• A bachelor’s degree in a relevant field (e.g., Business Administration) is preferred.

• Experience in a call center or BPO environment is required.

• Familiarity with legal intake processes is preferred.

• Excellent verbal and written communication skills.

• Strong organizational and time-management skills.

• Proficient in Microsoft Office Suite and legal case management software.

• High attention to detail and accuracy in data entry.

• An empathetic and patient demeanor when engaging with clients.

• Capability to handle sensitive information with discretion and confidentiality.

• Strong problem-solving abilities and critical thinking skills.

• Ability to work remotely and manage time and tasks with minimal supervision.

• Capability to thrive in a fast-paced environment and juggle multiple priorities.

• A commitment to delivering outstanding client service.

• Experience in mass tort law is a plus.

• Bilingual candidates are encouraged to apply.

🏝️ Benefits

• 100% company-covered monthly premiums for top-tier insurance plans for you and all dependents (for US-based employees): medical (Aetna), dental (Guardian), and vision (Guardian).

• Full company match on any employee contributions to HSA or FSA flexible benefits plans (for US-based employees): includes a $500 free FSA company contribution, even with $0 employee contribution.

• A 401k plan with a complete company match of up to 6% of salary and no vesting period required (for US-based employees).

• Unlimited paid time off with coverage for planned roles and responsibilities.

• Budget for work-from-home equipment (at the company’s discretion).