Insurance Verification Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Review and process applications for patient assistance along with supporting documentation.

• Perform investigations regarding insurance and verify patient coverage information.

• Evaluate patient financial data to establish eligibility for programs.

• Communicate the results of applications and provide status updates to patients and healthcare providers.

• Provide exceptional customer service through both inbound and outbound phone communications.

• Address patient inquiries related to coverage, eligibility, and program requirements.

• Maintain precise records and documentation in internal systems.

• Ensure adherence to HIPAA regulations and all relevant privacy standards.

• Achieve productivity, quality, and service-level goals.

⛳️ Requirements

• High school diploma or its equivalent.

• Over 5 years of experience in insurance verification.

• More than 5 years of experience in a call center environment.

• Strong verbal and written communication capabilities.

• Ability to navigate multiple systems and effectively prioritize tasks.

• Exceptional attention to detail and organizational skills.

• Proven ability to manage sensitive patient information with confidentiality.

• Strong customer service skills and problem-solving capabilities.

• High degree of empathy and professionalism while assisting patients.

• Familiarity with HIPAA and relevant privacy regulations.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary life insurance and AD&D for both employees and dependents.

• Short-term and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, vacation, or sick leave).