Insurance Expert, Credit Controller, French

📋 Description

• Print, process, and send out standard letters and emails as required.

• Accurately and efficiently enter data, ensuring quality checks on cash receipts as per standards; assist with data cleansing and mass modification projects.

• Provide exceptional service standards and meet key performance indicators (KPIs), while keeping data updated.

• Collaborate with both internal and external parties to address queries within processing timelines.

• Engage in continuous improvement initiatives or project work to enhance processes.

• Conduct ad hoc reporting and projects aimed at improving credit control services, focusing on enhancing, standardizing, and automating processes wherever feasible.

• Oversee the direct debt process, reconcile discrepancies on client and broker accounts, allocate received cash, recover overdue debts, and manage a small portfolio of brokers.

• Send out monthly statements and communications regarding overdue accounts to clients, addressing inquiries swiftly.

• Address queries from underwriters and brokers through email, letters, and phone calls.

• Reconcile bank transactions in coordination with the finance department.

• Assist in training new staff and participate in the transition of new tasks.

• Implement procedures based on brokerage schemes, products, or exceptions, including recovery via mail, email, phone, or fax; negotiate payment terms; manage notice impacts; establish debt issues for collection companies or judicial officers; address customer complaints and complex system challenges such as electronic data interchange (EDI) and user acceptance testing (UAT).

• Collect premiums and manage a broker and partner portfolio based on contract or intermediary-related stimulus patterns.

• Ensure recovery charges reduce outstanding portfolios while maintaining strong business relationships and high-quality service to partners.

• Analyze aging reports and manage your own portfolio.

• Responsible for collecting premiums, processing commission payments, refunds, and other overpayments.

• Enter regulations into the computer system: manage unpaid items, oversee each step of the procedure, and resolve outstanding financial movements.

• Seek proactive methods to comply with regulatory, tax, corporate, and compliance requirements when necessary.

• Maintain and update process documentation and task logs.

⛳️ Requirements

• A baccalaureate qualification is required.

• Proficiency in written and spoken English; knowledge of an additional language is a plus.

• Strong telephone etiquette with excellent interpersonal skills for effective teamwork.

• Inquisitive, eager to learn, and willing to challenge the status quo.

• High level of accuracy and attention to detail to produce quality outputs under pressure.

• Ability to organize, prioritize, and plan tasks to meet deadlines.

• Exhibit personal integrity by honoring commitments.

• Personable with the capability to build rapport and relationships within and beyond the organization.

• Strong customer-oriented mindset.

• Results-oriented with the energy and determination to thrive in a fast-paced environment where response speed and quality are essential.

• Experience in commercial negotiations is beneficial; must be patient yet professionally assertive in debt recovery.

🏝️ Benefits

• Be a transformation leader – Work at the forefront of AI, automation, and digital innovation.

• Make an impact – Drive change for global enterprises and tackle significant business challenges.

• Accelerate your career – Gain hands-on experience, mentorship, and ongoing learning opportunities.

• Work with the best – Join over 140,000 bold thinkers and problem-solvers who challenge limits every day.

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, rooted in integrity and inclusion, empower your ideas to drive progress.