Insurance Administrative Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide support for the daily administrative functions of the insurance agency.

• Assist in servicing policies and managing insurance-related documentation.

• Address billing inquiries and help resolve issues related to policy billing.

• Ensure client records and account information are accurately maintained in the database.

• Manage incoming phone inquiries from clients and potential clients.

• Actively track and follow up on missing information, signatures, and documents needed for issuing or updating policies.

• Conduct data entry and offer general administrative assistance as required.

⛳️ Requirements

• Prior experience in administrative support roles within the insurance sector.

• Excellent organizational abilities and keen attention to detail.

• Proficient English communication skills (C1/C2 level, both spoken and written).

• Comfortable utilizing various software platforms and online systems.

• Strong computer skills and the capacity to quickly learn new tools.

• Highly preferred: Background in Personal Lines insurance, especially in Homeowners and Auto.

• Solid understanding of casualty insurance processes and terminology.

• Nice to have: Familiarity with HawkSoft and PL Rating software.

• Experience in managing insurance billing issues and inquiries related to payments.

• Previous remote working experience with a U.S.-based insurance agency.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Health, dental, and vision insurance options.

• Supportive team environment and company culture.